Abstract
In this study, the relationship between challenge stressors and burnout was examined to find out whether the challenge stressors can be one of the root causes of burnout among Mongolian female employees in the banking sector. As the service industry contributes to more than 50 percent of GDP in Mongolia, most employees in the financial sector are females; the adaption of smart technologies in this sector is thriving. Therefore, the first objective was to reveal whether there is a significant relationship between challenge stressors and burnout. The second objective was to test whether challenge stressors are inversely related to burnout and its three dimensions. A quantitative design was applied, and 101 validated questionnaires were analyzed. Overall, approximately 4% of the variance in burnout can be predicated by challenge stressors. A significant and positive association between challenge stressors and burnout (its two dimensions: emotional exhaustion and depersonalization) was found.
Highlights
Background of the studyGlobally, the female population seems to be slightly larger than the male population in some countries
The main objective of this study was to examine the relationship between challenge stressors and burnout
Based on the results from correlation and single linear regression analyses, it can be concluded that challenge stressors are statistically proven to be a significant predictor of burnout in the context of female employees in the banking sector in Mongolia
Summary
Background of the studyGlobally, the female population seems to be slightly larger than the male population in some countries. The female labor participation (FLP) rate in Mongolia has always been higher at over 50% and above the world average since 1990 Women's leadership (Millier, & Bellamy, 2014) and FLP in Asian countries have been emphasized by many studies around the world. When it comes to Mongolia's case, a very limited number of studies have been investigated covering the workplace-related stress among females. Some studies have stated that stress is somehow higher among females than males (Cohen & Janicki‐Deverts, 2012; Kessler et al, 1985)
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