Emotional Intelligence and Job Satisfaction in Greek Banking Sector

Spyros Papathanasiou,Maria Siati

doi:10.5296/rae.v6i1.5050

Abstract

Normal 0 false false false EL X-NONE X-NONE The purpose of this paper is the examination of the issue of emotional intelligence and job satisfaction, concerning a sample of bank employees in the Greek banking sector. Particularly, this paper examines the concept of emotional intelligence and job satisfaction and investigates the application of emotional intelligence based on variables, such as the gender of employees, age, educational level and their previous experience in the Greek banking sector. In order to satisfy the main objective set above, a conducting quantitative research was designed, based on a questionnaire with closed-ended questions. In combination with the questionnaire΄ methodology some useful statistical tests and models were used such us Cronbach’s Alpha, Kolmogorov-Smirnov’s test of normality, Spearman’s rho correlation and the simple linear regression model. The main conclusion of this paper is that gender, age, marital status and job position, representing a portion of the demographic characteristics of the examined sample, affects the levels of emotional intelligence of employees in the banking sector. Additionally, emotional intelligence seems to exert an influence on the everyday life of workers and modulates the levels of professional satisfaction. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Highlights

Emotional intelligence and job satisfaction are two important components in a business environment, both are the object of several studies and provide focus on future and interesting research proposals.In this paper we attempt to examine the issue of emotional intelligence and job satisfaction, in a sample of employees in the Greek banking sector
This paper examines the concept of emotional intelligence and job satisfaction and investigates the application of emotional intelligence based on variables, such as the gender of employees, age, educational level and their previous experience in the Greek banking sector
This research proposes as the main research question the following: “What is the relationship between the aspects of emotional intelligence of bank employees and the satisfaction they feel from their work? It makes six secondary research hypotheses: 1st: Emotional intelligence is correlated with the gender of employees of the banking sector. 2nd: The age of bank employees affects their emotional intelligence. 3rd: The marital status of employees of the banking sector affects the levels of emotional intelligence. 4th: There is impact of the educational level of employees of the banking sector at the level of emotional intelligence. 5th: The job position of bank workers affects the levels of emotional intelligence. 6th: The levels of emotional intelligence are increasing as the job experience of bank officials

Summary

Introduction

Emotional intelligence and job satisfaction are two important components in a business environment, both are the object of several studies and provide focus on future and interesting research proposals.In this paper we attempt to examine the issue of emotional intelligence and job satisfaction, in a sample of employees in the Greek banking sector. The international experience on the approach and solution of this issue is rich through various researches, such as these of Heffernan et al, (2008), Rahim & Malik, (2010), Kaura, (2011), Orhan and Dincer, (2012), Abi and Jijo, (2012), Jawahar and Samanvitha, (2012), Webb, (2011), Khouly et al, (2010), Locke & Latham, (2002), Dulewicz, & Higgs, (1998), Kluemper, (2008), Bhatt, (2004), Mayer et al, (2008), Luet al., (2007), Saari & Judge, (2004), Arveyet al., (1989), Abraham, (2000), Tapia, (2001), Vasiliou, Eriotis, and Papathanasiou, (2008), Choi et al, (2011) These researches come to the conclusion that emotional intelligence is positively associated with job satisfaction

Objectives

Methods

Findings

Conclusion