Abstract
This paper used Business process reengineering (BPR) for improve operation of computer service processes in the computer center. Change of service processes were conducted by implementing four-phase: 1) Finding of current process 2) Analysis current process 3) Redesign Process 4) Applying new process and realization framework to support redesign decision making. The framework based on policies and rules of organization. Finally, the new process was implemented at the computer center. The results showed that the new process was better than the current process, time of service decrease and reduce workload.
Highlights
Business Process Reengineering (BPR) is a powerful approach to bring in extraordinary improvements in the output of an organization [1]
BPR cycle can be illustrated in the following way (Fig. 1)
This paper found problems about request documentation and waiting time for computer service
Summary
Business Process Reengineering (BPR) is a powerful approach to bring in extraordinary improvements in the output of an organization [1]. This approach focus on business process optimization by improvement performance such as speed, cost, shareholder value, customer orientation, quality and service [2][3][4]. When the problems could not solve in time It had transformed into complicate problems like virus computer that damages on computer and infected to other computers. It affects the performance of the organization. With these reasons it necessary to created new process to solve all problems
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