Bureaucratic ethics in realizing licensing services with integrity in Yogyakarta

Abstract

Bureaucratic ethics is one of the main foundations in realizing the integrity of licensing services at the Yogyakarta City Investment and Licensing Service. Although the challenges of bureaucratic pathology, especially corruption, collusion, and nepotism, are still strong, the Yogyakarta City Government seeks to institutionalize an employee code of ethics through the SATRIYA Culture and BerAKHLAK core value as a reference in the implementation of public services. This paper aims to explain the development of bureaucratic ethics carried out by the Yogyakarta City Investment and Licensing Office to realize services with integrity. The research method was carried out through qualitative descriptive by extracting primary and secondary data through interviews, focus group discussions, observation, and documentation. An important finding of this study is that the results of applying bureaucratic ethics in the Yogyakarta Licensing Service Office indicate that each civil servant already understands bureaucratic ethics and tries to apply it in licensing services in Yogyakarta. However, there are differences in interpretation at the stage of internalizing values and norms, and it takes time. Efforts to realize the integrity of public services are manifested in applying SATRIYA Culture to achieve good performance through public interest orientation, legal certainty, equality of rights, balance of rights and obligations, professionalism, equality of treatment/non-discrimination, openness, and accountability. However, there are sub-optimal results in the availability of adequate facilities and special treatment for vulnerable groups and schedule accuracy. This is caused by limited funds, limited public facilities, different understandings of a more advanced attitude, a series of coordination that has not been integrated, and operational technical problems that require a longer license completion. In conclusion, to apply bureaucratic ethics in the bureaucratic system, it takes moral will and political will to step up milestones that can be done through public services that are oriented, strengthen public trust, anti-corruption, accountable, transparent, productive, innovative, creative, honest, usable, disciplined, friendly, responsible, sincere, persistent and cooperative.