Implementation of public services with a legal system approach in the “welfare state” framework to overcome disasters

Abstract

Quality public service is a central issue that must be solved because it is a human right of every citizen to achieve people’s welfare. Therefore, to be able to solve this problem, it is necessary to use a legal system approach to overcome disasters that currently in Indonesia is an area that has risks to various disasters. The research method uses qualitative descriptive analysis. The results of the study show that (1) The implementation of public services, especially in the basic services of education, health, public works and spatial planning, public housing and residential areas, servicing peace and public order as well as community and social protection can be implemented but the quality still needs to be improved. Disasters (2) Minimum Service Standards for Public Services are rules in the implementation of public services, only 3 (three) agencies that have set rules regarding minimum service standards, but the three rules have not touched the disaster problem as mandated by the Republic of Indonesia Government Regulation Number 2 the Year 2018 Regarding Minimum Service Standards (3) Legal Culture People in their daily lives always hold firm or are guided by the values and norms that have traditionally been passed down from their ancestors. This value is the values of sara patanguna. This value is a social control in social interaction in public services in the City of Baubau and is expected to be optimized for disaster management programs. Therefore, it is necessary to have public services that focus on disaster management because public service is a human right for every citizen, therefore the service should fulfill the needs of every citizen to achieve people’s welfare in Baubau City. Rules regarding minimum service standards in the administration of public services should be immediately determined, so that services become orderly, orderly and have legal certainty.