Abstract

A framework for network design and implementation is imperative to ensure value in the delivery of network services. Frameworks serve as guides in identifying value propositions to address the changing demands of the organization’s stakeholders. Frameworks prescribe efficient methods and appropriate tools that can be used to ensure that the implementation of a technological innovation addresses the demands, regardless of the changing IT landscape. The demand to deliver an efficient network service requires that the network have optimized levels of scalability, availability, performance, security, and other desirable network goals. These goals have to be prioritized depending on the goals of the organization. A framework for identifying priority service delivery components must be in place in order for the governing body and IT managers of the organization to objectively prescribe appropriate technological solutions to employ. The development of the proposed framework is patterned on Plan Design Implement Operate Optimize network life cycle, anchored on the principles of the service value chain of ITIL and the principles of IT governance using the goals cascade of COBIT. A review of existing studies was carried out to determine the prevailing technical goals and technology enablers that are peculiar to IT service management in a campus environment, specifically the delivery of computer network service. A framework was drawn to serve as a guide to achieving network design goals that are aligned with business goals, compliant with standards, and provide value to customers of state universities and colleges like Mariano Marcos State University.

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