Bridging the gap between general management and technicians – A case study on ICT security in a developing country

Abstract

The lack of planning, business re-engineering, and coordination in the whole process of computerisation is the most pronounced problem facing organisations. These problems often lead to a discontinuous link between technology and the business processes. As a result, the introduced technology poses some critical risks for the organisations due, in part, to different perceptions of the management and technical staffs in viewing the ICT security problem. This paper discusses a practical experience on bridging the gap between the general management and ICT technicians.