Breaking All the Rules: Information Technology Procurement in the Government of Canada

Abstract

AbstractThe Government of Canada has recently faced intense parliamentary and public scrutiny of the role played by private contractors in its information technology (IT) projects, most notably in the case of the ArriveCAN application. With these ongoing investigations as its backdrop, this article analyzes patterns in federal government IT procurement between 2017 and 2022, drawing on a comprehensive analysis of the federal contracting open dataset. We reveal that the federal government betrays accepted best practice in modern government IT procurement on several key dimensions, including on contract values and lengths; on the diversity of suppliers; on the source of IT expertise; and in the management of intellectual property. We argue that the Canadian approach to IT procurement is an historically overlooked but crucial driver of its failing digital reform efforts. We conclude by turning to IT procurement policy reforms gaining traction outside Canada that may help the Government of Canada improve how it buys and deploys IT going forward—a task we argue is essential if the government wants to avoid future IT contracting scandals and deliver on its long‐standing promise of digital era modernization.