Balanced Scorecard Perspectives on School Performance at the Islamic Primary School Lentera Hati

Abstract

The purpose of this study is to describe the performance of the Lentera Hati Islamic Primary School based on the Balanced Scorecard approach from four perspectives, which are finance, customers, internal business, learning and growth. This research is quantitative descriptive research type. Research data obtained through questionnaires, interviews, and documentation. The research sample was taken from the population of teachers and parents/guardians of students as many as 20 teachers and 130 parents/students guardians. The results showed that the performance of the Lentera Hati Islamic Primary School based on Balanced Scorecard approach from: 1) financial perspective by 60% in the good category; 2) the customer perspective by 80% in the good category; 3) internal business perspective by 82% in the excellent category; 4) learning and growth perspective by 80% in the good category.