Awareness and Challenges of ISO 9001:2015 Implementation in Higher Education

Abstract

This study focused on the awareness of about the implementation of ISO 9001: 2015 in the university academic staff and challenges encountered of all stakeholders in the university. Also, it is deals on the correlation of respondents’ demographic profile to the level of awareness and challenges. The study used a descriptive research design and a convenience sampling technique with a total of 100 survey participants from senior officials, professors, faculty, and non-faculty personnel. To collect responses, the researchers adapted a structured survey questionnaire used in this study and generated Google Forms. Descriptive statistics such as frequency count, percentage, and weighted mean were used to analyse the extracted data. The spearman was used for data inferential analysis. The results of the study show that employees’ level of awareness to the implementation of ISO 9001:2015 are Fully Aware and Aware, particularly in terms of the quality mission, vision, and objectives. However, employees “Disagree” with the various challenges in the implementation of ISO 9001: 2015. In addition, there was no significant relationship among the respondents’ profile, awareness and challenges in the implementation of ISO 9001: 2015 at the university. The study found that while university employees are usually aware of the quality management system’s fundamental objectives, they normally disagree on the challenges of putting it into practice. For this, information dissemination should be done on a regular basis while the employees are obliged to also internalize the university’s quality management system’s vision, mission, and objectives.