Abstract
With the advent of multiple information technologies and off-site capabilities, reference services in public libraries are in a state of flux. This study looked at 11 of the 17 public libraries in Ulster County. New York, assessing the availability, accessibility and promotion of reference services within the Mid-Hudson Library System. The survey sent to library directors identified diminishing resources, technology issues, varying demand, and resident needs as critical factors in delivering reference services to citizens, with some of these factors varying according to the size of public libraries.
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