Automating the Audit of Electronic Invoices With a Software Robot

Abstract

Taiwan’s Chi Mei Medical Center has completed four challenges mentioned in published robotic process automation (RPA) researches including automating a dynamic process, designing feasible human-robot collaboration, incorporating with other emerging technologies, and bringing positive business impacts. Its executives called a committee to implement the electronic invoicing. This implementation includes the creation of a software robot to download automatically cloud electronic invoice (E-invoice) data from Taiwan’s E-invoice platform and detect the inconsistency between them and on-premise data. This bot operates when internal auditors are off their office. They satisfied this software robot since the remaining work is only verifying the resulting inconsistency. The Chi Mei Medical Center measured the time and costs before and after adopting software robots to audit E-invoice; consequently, it welcomed more bots automating other business processes. In conclusion, integrating a software robot with other emerging technologies mitigates the possible errors provided by this bot. A good human-robot collaboration relies on the consideration of human perspective in choosing RPA tasks. Free bot creators are sufficient to verify that automating a business process using a bot is a reasonable investment.