Automated procedure for self-assessment and forecast of organizational maturity of university division

Abstract

The main goal of the article is to support the process of ensuring the effectiveness of organization management. For this, the task of self-assessment according to organizational maturity levels is being solved. The methodological basis of the study is the ISO 9004-2010 standard, the technical implementation of the processes of self-assessment of organizational maturity is performed using the ELMA business process management system. The directorate of the Institute of Informatics and Telecommunications (IITC), Reshetnev Siberian State University of Science and Technology served as an object of study. The process of self-assessment of the organization according to maturity level was implemented. It is shown that the maturity of the organization is on average at level 2 (“Managed”) and is characterized by integrity, without failures for individual components. The developed approach in accordance with the purpose of the standard ISO 9004-2010 can be used both in higher education institutions and for the management of a machine-building enterprise. In addition, the article solves the problem of predicting indicators of organizational maturity of an enterprise as a linear dynamic control system in discrete time. It is shown that such a model adequately reproduces the behavior of the system of an educational institution business processes’ maturity indicators.