Abstract
Research on job satisfaction has focused on the effect of job satisfaction on organizational citizenship behaviour (OCB) in general. This study explore the association between job satisfaction and dimensions of OCB based on the administrative staff of Sri Lankan state universities in Sri Lanka. The focus of this study was to analyze the effect of job satisfaction on dimensions of organizational citizenship behaviour of administrative staff of 15 state universities in Sri Lanka. Established questionnaires were used to collect data. A total of 168 questionnaires were used for the analysis. The data was analyzed by SPSS package.. it can be concluded that that job satisfaction predict all the five dimensions of OCB such as altruism, conscientiousness , sportsmanship, courtesy and civic virtue. Keywords: altruism, conscientiousness, courtesy, job satisfaction, organizational citizenship behavior, sportsmanship DOI: 10.7176/EJBM/13-3-03 Publication date: January 31 st 2021
Highlights
The word satisfaction has come to English Language from Latin words of satis and facio which means good and act of doing respectively (Yonus and Ishak,2012)
Job satisfaction is essential for determining organization citizenship behavior (OCB)
In such scenario this study aims to explore the association between job satisfactions upon the five dimensions of OCB separately, based on the evidence from administrative staff of state universities in Sri Lanka
Summary
The word satisfaction has come to English Language from Latin words of satis and facio which means good and act of doing respectively (Yonus and Ishak,2012). Job satisfaction is essential for determining organization citizenship behavior (OCB). Previous studies had revealed the strong relationship between job satisfaction and OCB. These studies have explored the highly satisfied employees show high OCB than others. The most of studies have explored the general relationship between job satisfactions and OCB. OCB is an individual behavior which could motivate employees to go beyond the expected work level by the organization and their job description. According to Zeyda (2018), OCB is optional and voluntary behavior that an individual would play and these behaviours are not aiming to satisfy or fulfill employees own personal benefit but to encourage engagement in the organization. The results of the regression analysis of altruism, conscientiousness, sportsmanship, courtesy and civic virtue with Job Satisfaction is given
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