Assessment of Organizational Agility Using Multi-grade Fuzzy: A Case of Adhesives Manufacturing Organization

Abstract

Ability of the technology, people, processes, work, production, logistics, safety and support functions of an organization to respond to crisis situations, adapt to changes in the market and use the change as a competitive advantage as quick as possible before the competitors respond is termed as organizational agility. The more it is, the more agile the organization is, which clearly means that the organization can sustain in the long-run. This paper attempts to develop an assessment framework for organizational agility using Multi-grade Fuzzy (MGF) approach. The framework has been applied to the Adhesives Manufacturing Organization (AMO). The agile attributes are classified based on Importance-Performance Analysis (IPA). The study indicates that the case organization become ‘agile’ but has scope for improvement. The case organizations’ weaker attributes are identified through IPA method and appropriate suggestions have been provided that for improvement.