Abstract
The reliability of supply of the logistics systems is the one of the most important factors determining the competitiveness of businesses. The main purpose of this paper is to assess the reliability of supply of a given system with the use of warranty analysis, based on the Nevada chart. The reliability analysis performed is done in the following way: shipping and warranty return data of a given supply system are converted into a classic data form. Then, the life data analysis is performed, which allows to obtain the given reliability indicators and predict the future returns of the products and services. The paper consists of some useful reliability measures, that may be used in the assessment of reliability for the supply system. Used reliability indicators may be the basis for the development of the preventive tasks to reduce the future returns. The presented approach for reliability assessment of supply system discloses its applicability. Forecasting the future returns and determining the selected reliability measures may be applied in any supply system. It is valuable for the identification of the weakest product or service and it is necessary for developing further preventive activities.
Highlights
The assessment of the quality of logistic services relates to the fulfilment of several criteria
The reliability of the logistic services means that the supply will be realised according to the deadline, without any damage to the delivered goods; invoices will be properly prepared, without errors, the goods will be delivered to the right place and the ordered quantity will be correct
There is a need for gathering the information about the expected number of the future returns of goods and services
Summary
The assessment of the quality of logistic services relates to the fulfilment of several criteria. One of the most important criteria which refer to the level of competitiveness of businesses is reliability. Reliability of products or logistic services as one of the factors determining competitiveness include several parameters, such as: accuracy of supply, completeness of supply and punctuality of supply. Reliability of the logistic services may be interpreted as the ability to provide the accurate information to the customer, related to the state of the order. It is concerned with meeting scheduled deadlines and informing the customers when the supply cannot be completed within the assumed time [8, 9, 15]
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