Abstract
The article refers to the basic thesis that people (employees) are the most valuable asset of any organisation. In this case, the point of reference are the logistics companies. Some characteristics of the way the TSL industry operates are presented in a very condensed form. This has been used as an argument to emphasise the importance of human resources in these companies; in particular, the importance of intellectual capital. Owing to the specific nature of these companies, the need for logistics personnel to be highly competent was clearly emphasised. In fact, this is a sine qua non for staff to be able to actively participate in what is happening in the company, especially in the decision-making process. Not only were the conditions for implementing such a management style stressed, but there were also highlighted the benefits, especially those resulting from events which are unfavourable for the company.
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