Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana

Abstract

The study sought to address the various impacts of procurement activities in achieving quality in manufacturing companies in Ghana and beyond. Purchaser’s contribution in helping the organizations to implement these quality strategies is key to the sustainability, survival and performance improvement of these manufacturing companies in general. The research was aimed at identifying the challenges associated with implementation of quality standards at Nestle Ghana, to identify how procurement can help in ensuring quality of products at Nestle Ghana Limited, identify the role of quality management in procurement at Nestle Ghana Limited, to find out the quality management systems that has been put in place at Nestle Ghana Limited and to assess how quality control and quality assurance has helped improve the performance of Nestle Ghana Limited. This has proved beneficial enough to the extent that, data collected was analyzed and conclusions was drawn based on the responses gathered which showed that Nestlé’s hindrance in implementing robust quality frameworks was due to lack of commitment and ignorance on the part of the organization in general. After the relevant data has been collected and analyzed evidences proved beyond reasonable doubt that inadequate funds, lack of organizational support, low knowledge on the quality practices, returns from customers, noncompliance to the standards, the expensive nature of implementing these quality strategies on the part of the company poses inherent reputational risk to the company.