Abstract
Background: The purpose of this papers was investigate into the satisfaction from implementation of quality standards in higher education institutions of Saudi Arabia. Quality is the key factor in achieving accreditation. Researchers believe that implementation of quality standards is closely related with the satisfaction of the students and thus quality standards in higher education institutions indirectly plays a pivotal role to improve the outcomes of the universities. Method: Hermeneutics, discourse and heuristic were employed for data analysis with the help computer based qualitative package ATLAS.ti. Findings: The findings shows that there was a satisfaction about the implementing of quality standards in higher education of Saudi Arabia in the large universities, however, on the other hand, the also identified that findings the main reasons of dissatisfaction with implementation of quality standards in some small universities. Conclusion: The study concludes that implementation of quality standards is yet to be dome due to slow pace and they are just in papers and yet until now they have not been put into effect in reality. Key w ords: Quality Standards, Quality Assurance, Quality Implementation, Students Satisfaction, Higher Education Institutions (HEIs), Saudi Arabia. DOI : 10.7176/DCS/9-9-03 Publication date :September 30 th 2019
Highlights
Quality is the name of excellence that differentiate the product or service rendered by different competing organizations and it is closely linked with the overall satisfaction of the clients/ users (Zu, 2009)
If we explore the history of quality in higher education, we can trace back the history of application of quality assurance in higher education from the quality assurance schemes in European Higher Education, which were for the first time introduced respectively in France (1984), the UK (1985) and the Netherlands (1985) as reported by Westerbeijden et al (2007)
The National Commission for Academic Accreditation & Assessment (NCAAA) is responsible to set out by-laws in the field of Higher Education; yet, in general its description of responsibilities include its role in the system of accreditation and quality assurance, whereas its key role is to establish standards, criteria and procedures for academic assessment and accreditation besides provision of training and support to the faculty and staff responsible for establishment and development of quality assurance systems in Higher Education Institutions (HEIs); NCAAA evaluate and assist the HEIs in development of quality assurance documents and reports that are needed for their accreditation process; the NCAAA is responsible to manage and coordinate the external accreditation reviews of the specific programs as well as that of the institutions
Summary
Quality is the name of excellence that differentiate the product or service rendered by different competing organizations and it is closely linked with the overall satisfaction of the clients/ users (Zu, 2009).
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