Abstract
BackgroundListening is an important responsibilities of human resource managers, whether it will bring role stress to human resource managers, or lead to the risk of job burnout. This study aims to analyze the impact of listening competency on job burnout among human resource managers, and examine the mediating effect of role stress.MethodsThis study adopted a cross-sectional method to randomly select 500 human resource managers from China’s top ten human resource management cities to conduct an online questionnaire survey, and 232 valid samples were obtained. Descriptive statistical and one-way ANOVA were used to explore the status of job burnout among human resource managers in China. Correlation analysis, multiple linear regression and mediating effect analysis were employed to test the relationship between listening competency and job burnout, as well as the mediating effect of role stress.Results(1) 34.5% of the respondents reported mild burnout, while 3.0% respondents showed serious burnout. Emotional exhaustion was the most serious. (2) Those are good at listening could easily avoid job burnout. Among them, listening skills were conducive to reducing the degree of depersonalization of human resource managers, and empathy was more conducive to improving their personal sense of accomplishment. (3) The role stress had a significant mediating role in the relationship between listening competency and job burnout. Which means that listening competency can avoid job burnout by reducing role stress of human resource managers.ConclusionsThis study revealed the current situation of job burnout among human resource managers in China, and explored the influence of listening competency on job burnout. This study enriched the research content of job burnout, and provided references for preventing and intervening job burnout of human resource managers.
Highlights
Listening is an important responsibilities of human resource managers, whether it will bring role stress to human resource managers, or lead to the risk of job burnout
This study revealed the current situation of job burnout among human resource managers in China, and explored the influence of listening competency on job burnout
Descriptive statistical results showed that 62.5% of Human Resource (HR) managers scores were less than 50, and no obvious characteristic of job burnout existed
Summary
Listening is an important responsibilities of human resource managers, whether it will bring role stress to human resource managers, or lead to the risk of job burnout. This study aims to analyze the impact of listening competency on job burnout among human resource managers, and examine the mediating effect of role stress. HR managers are those who work in human resource planning, employee recruitment and selection, performance appraisal, salary and welfare management, incentive and training, and labor relationship coordination. They are required to have good communication skills and be able to coordinate various relationships within the organizations. Considering that preventing and reducing job burnout of HR managers is vital important to improving their own physical and mental health, and forms the basis for ensuring the sound development of organizations. The current study aims to investigate the state of the job burnout among HR managers in China and explore possible approaches to avoid it
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