Abstract
Internet‟s rapid growth and broad penetration, along with affordable enabling Web 2.0 technologies, has not only democratized access to information but also catalyzed open access publishing which has contributed to the explosion of freely available digital information. The paper describes how the IIT and IIM Libraries provide access to their collection and user support for all that access using Web 2.0 technologies such as synchronous messaging and streaming media, blogs, wiki and social networking.
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