Abstract
PurposeDiscuss the application effect of the six-step standard communication process in the communication ability training of newly recruited nurses.MethodsThis is a before and after control study. The control group included 45 newly recruited nurses in our hospital in 2019, and the observation group included 40 newly recruited nurses in our hospital in 2020. The control group completed the training according to the existing communication training program, and the observation group implemented a training program based on the “six-step standard communication process” on the basis of the existing communication training. The training period was 12 months. The training effect of the two groups of new nurses was compared.ResultsAfter training, the total scores of clinical communication skills of the new nurses in the control group and observation group were 252.56 ± 24.950 and 268.05 ± 19.335 points, respectively; the total scores of communication behavior were 39.00 ± 4.676 and 48.08 ± 2.515 points, respectively; the total scores of general self-efficacy were 26.89 ± 3.017 and 31.25 ± 5.027 points, respectively; the satisfaction scores of communication training were 17.56 ± 2.018 and 19.45 ± 0.986 points, respectively, and the differences were statistically significant (P < 0.05).ConclusionThe implementation of a training program based on the “six-step standard communication process” can effectively improve the clinical communication skills and self-efficacy of newly recruited nurses, and can be promoted and applied to the communication training of newly recruited nurses.
Highlights
A specialized tumor hospital is a technically sophisticated and specialized hospital with the prevention and treatment of tumor diseases as its main business scope
In the existing training, the communication training of newly recruited nurses is more inclined to theoretical learning and experience introduction, and there are problems such as low practicability and insignificant effect, so it cannot meet the special nursing needs of tumor hospitals for tumor diseases [5]
The six-step standard communication process is formed by domestic scholars through the Chineseization and revision of the CICARE communication model, namely “connect-introduce-communicate-ask-respondexit,” it streamlines and standardizes every communication between nurses and patients, which helps to rapidly improve the professionalism and communication skills of nurses, thereby providing better nursing support for patients
Summary
A specialized tumor hospital is a technically sophisticated and specialized hospital with the prevention and treatment of tumor diseases as its main business scope. Nursing-patient communication is a key link in expressing humanistic care in the operation of tumor specialized hospitals It plays a very important role in increasing patient satisfaction and improving clinical services, and most of the complaints of patients are related to poor doctor-patient or nurse-patient communication [1, 2]. In the existing training, the communication training of newly recruited nurses is more inclined to theoretical learning and experience introduction, and there are problems such as low practicability and insignificant effect, so it cannot meet the special nursing needs of tumor hospitals for tumor diseases [5]. This study intends to combine the nursing characteristics and clinical needs of cancer patients to construct a communication skills training program for newly recruited nurses based on the “six-step standard communication process,” and to explore its application effects.
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