Abstract
Customer satisfaction is the key to success in all organizations and this satisfaction has a correlational relationship with the quality so that is why we notice that during the last ten years, the automotive sector focuses on the quality whose new strategy reinforces to develop quality and anchors Morocco in the global automotive industry. This article describes the use of Six Sigma through the DMAIC method (Define, Measure, Analyze, Improve and Control) during production lines in a wiring company. The objective is to reduce the defect rate to improve the quality of the product. After defining the workplace and measuring the defect rate, a structured analysis was done to find the root causes and then actions were implemented to reduce the defect rate. To this effect, the deployment of this method has reduces the rate of defects. The use of the Six Sigma method plays a key role in improving the quality of the product as well as financial gains for the different companies.
Highlights
During the last ten years, The Moroccan automotive industry has grown in the production and export of automotive equipment and vehicles[1]
Six Sigma is used in different industries such as automotive, electronics, energy, logistics and other fields of industry and these industries have been successful in their activities in terms of product quality as well as financial gains[6]
The use of Six Sigma is very important in different companies because it is used to improve performance that focuses on reducing the number of defects in products, processes and services and this is the case for this case study
Summary
During the last ten years, The Moroccan automotive industry has grown in the production and export of automotive equipment and vehicles[1]. The industry has been resilient in the face of the economic crisis, which has not affected the automobile manufacturing segment, its effect has been felt on national equipment manufacturers[2]. This automotive sector is one of the areas where efforts have been made to apply Six Sigma as it is a competitive market where high quality and safety standards are required[3]. A study was made containing the collection of different articles between 2005 and 2019 in the use of Six Sigma on different industries and the result obtained that after the implementation of this methodology, most of the organizations obtained a process improvement , rework, waste, reduction of defects and a considerable improvement on the financial side[7].
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