Abstract
The application of one-stop integrated admission services at the Office of Investment and One-stop Integrated Services (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu/DPMTSP) of the Bulungan District which has the aim of making it easy for the public or business actors to manage their licenses and accelerate the process of admission issuance services, just by visiting one agency. The research methods used are descriptive qualitative and the source of the data used are primary data sources in the form of in-depth interviews and field observations as well as secondary data sources of notes, reports, regulations obtained in the field. Methods of data collection using semi-structured interviews, observations, and documentation review. Data analysis techniques using data reduction, data presentation, and conclusion drawing. The validity of the data used triangulation namely time triangulation, source triangulation, and technical triangulation. The results showed that the application of public service innovation in the form of OSS services with research dimensions, including ICT connectivity, ICT use and integration, training, Human Resources capacity, local policies and regulations, infrastructure, security, access, and application services.
Highlights
The Provincial Government of North Kalimantan (Kaltara) through the Bulungan Investment and One-Stop Integrated Service (DPMPTSP) which is a regional apparatus organization that carries out admission services using the Online Single Submission (OSS) system aimed at accelerating and increasing investment and trying and facilitating registration/management of admission services activities businesses such as environmental admissions, building admissions, etc. for business people, both individuals, and non-individuals
The problems faced include: the application of e-government based services to the community there are still many things that need to be prepared, the community feels the OSS system is not feasible, while the supporting infrastructure has not been prepared, DPMPTSP does not want to be blamed, when there is a problem from the admission holder if- object and want to take legal action, which is sacrificed by the Regional Government, whether the Regional Government must face it directly in court
The Electronic Integrated Business Admission services, or the so-called Online Single Submission (OSS) through the Minister of Economy was July 9, 2018, with an integrated and integrated data system with 480 One-Stop Integrated Service Agencies (PTSP) that applies in all Ministries, Institutions and Local Governments throughout Indonesia, Indonesia
Summary
Based on the background above, the researcher conducted a study with the title "Application of Online Single Submission (OSS) Application Innovation in the Investment Office and One-Stop Integrated Service of Bulungan district." The Electronic Integrated Business Admission services, or the so-called Online Single Submission (OSS) through the Minister of Economy was July 9, 2018, with an integrated and integrated data system with 480 One-Stop Integrated Service Agencies (PTSP) that applies in all Ministries, Institutions and Local Governments throughout Indonesia, Indonesia.
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