Application of“high quality nursing service demonstration project”in nursing management

Abstract

Objective To explore the application effect of “high quality nursing service demonstration project” in nursing management .Methods This study was a non-experimental design using data analysis method.The total of 262 clinical nurses and 10 000 patients with their permission were included in this research.The Nurses Job Satisfaction Scale （NJSS）, Chinese Nurse Job Stressors Questionnaire （CNJSQ）, and Self-Rating Anxiety Scale （ SAS ） were collected from the nurses whereas Patient Satisfaction Questionnaire （ PSQ） was collected from the patients at pre and post of the administration of the “high quality nursing service demonstration project”.Results After carried out the “Quality care demonstration project”, the patient satisfaction increased from 84.2%to 95.6%.There was significant difference （χ2 =2.14,P〈0.05）.Positive evaluation was above 90%.Nurse job satisfaction scores, wages, benefits, rewards approach, the relationship between colleagues, work nature, desire to communicate were significantly improved （t =2.99,2.18,3.24, 2.44,2.41,2.25, respectively;P〈0.05）.Nurse job stress scores, nursing profession and work issues, time allocation and workload issues , working conditions and equipment problems , patient care problems caused by stress were significantly reduced （t=2.65,3.17,1.75,3.36, respectively;P〈0.05）.After the intervention, the mean score of positive assessment of SAS , negative assessment of SAS and the total score were significantly decreased （t=1.15,1.73,1.24, respectively;P〈0.05）.Conclusions Evidence from the study suggests the meaningful effectiveness of the “Quality care demonstration project” and there is a strong need of continuous promotion based on the research outcomes . Key words: Nursing management; Patients’ satisfaction; Work stress; Anxiety; High quality nursing service demonstration project