Análise das práticas de gestão do conhecimento de base tecnológica e funcional em uma clínica de imagem

Abstract

With advances in information and communication technologies (ICTs) in the 1990s, the so-called 'information and knowledge age' begins, in which information and knowledge become vital resources for organizations. In the area of health, intense transformations are occurring, transposing the domains that are intrinsic to it, thus changing the paradigms of decision making by managers. Due to its complexity and the involvement of the multiple areas of knowledge and actors that involve the area of health, Knowledge Management (KM) acquires strategic character, bringing important contributions. Therefore, the objective of this research was to diagnose the level of implantation and outreach of the Technological and Functional Base GC practices in a health care company that performs diagnostic imaging tests in the city of Maringa (PR). The descriptive, quantitative and qualitative research was carried out through a case study and documentary analysis of company records. For data collection, a questionnaire was developed by the Institute of Applied Economic Research (IPEA). As a result, it was observed that the effective level of implementation and the breadth of reach of KM practices on a Technological and Functional basis were high and that only the Enterprise Resource Planning practice is being used below its potential. Given this context, some measures and actions have been suggested in order to further consolidate the technological and functional KM practices.