Abstract
The focus of business management has changed throughout the years. Logistics activities have become more important and represent one of the main ways of differentiation regarding competition. Chemical companies responsible for goods imports in Brazil need to differentiate their service level through performance improvements in the supply chain processes in which they operate. The objective of this study is to analyze the supply chain of a large size chemical company, and verify the possibility of improving its logistics service level. The chain analysis was done by means of Value Stream Mapping (VSM) tool, which enabled diagnosis of the initial state of its processes (as is), identify wastes and propose changes by modeling a future state (to be). The main results of the mapping were the improvements in process waiting times, with a reduction of the total lead time of 23% and a 12% increase in the customer value-added time.
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