ANALYTICAL TOOLS FOR FORMING A QUALITY MANAGEMENT SYSTEM FOR CONSTRUCTION COMPANIES BASED ON PROCESS MANAGEMENT

Abstract

The article outlines the basic imperatives of the theory and practice of quality management in modern construction companies in a socially oriented market economy. The research is aimed at detailed coverage of the main provisions of the modern concept of quality management; the basics of a systematic approach to quality management and the content of the key provisions of the concept of Total Quality Management (TQM). The issue of creating quality management systems at enterprises is covered: the essence and components of quality management systems, the mechanism of application of economic and mathematical methods in the management of quality assurance processes and quality management costs. Ways to ensure the effective functioning of the quality management system in the enterprise through the understanding of key aspects of business organization development based on the process approach and ensuring the behavioral component. It has been proven that for an organization to function effectively and efficiently, it must identify and manage numerous interrelated activities. An activity that uses resources and can be managed to turn inputs into outputs can be considered a process. Often the output of one process is directly the input of the next. The "process approach" means the application within the organization of a system of processes together with their definition and interaction, as well as their management. The advantage of the process approach is that it provides continuous control of the connections of individual processes within the process system, as well as their connections and interactions. It is substantiated that this approach is applied within the quality management system, it emphasizes the importance of: a) understanding and compliance with the requirements; b) the need to consider processes in terms of creating additional values; c) obtaining the results of the functioning of the process and its efficiency; d) continuous improvement of processes based on objective measurements. The content and hierarchy of parameters and the calculation and analytical basis of the created technology are subject to the features of the operating system of the construction company, the requirements of the construction project environment and the features of the investment cycle. The underlying technology economic model creates appropriate grounds for the transformation of the results of formalized assessment of management, production, resource-property and financial potential of the construction company into an integrated assessment of the quality of management of the investigated enterprise as a stakeholder of the construction project.