Analysis on the influencing factors of satisfaction status of patients in the Community Health Service Center

Abstract

Objective To investigate the satisfaction status of patients in the Community Health Service Center, and to provide the basis data for reform and development of the Community Health Service Center in future. Methods 481 patients and 9 Community Health Service Center in Shenyang were randomly recruited in this study by the cluster sampling survey.Several trained interviewers used questionnaires to collect requisite information. Results In the all community health professionals, including technical level, therapeutic efficacy, preventive health service, service attitude and requirement satiation, the trust status of patients was the highest, the rates of satisfaction and very satisfaction got to 92.8%.The satisfaction status for preventive health service was the lowest, only 67.7%.In analysis on influencing factors, medical insurance of patients was the important factor for their satisfaction status.There were significant differences in technical level (χ2=22.61, P<0.01), therapeutic efficacy (χ2=21.52, P<0.01), preventive health service (χ2=14.35, P<0.05), service attitude (χ2=22.43, P<0.01), requirement satiation (χ2=22.30, P<0.01), the trust status of patients (χ2=17.81, P<0.01). In addition, age and education degree also were the factors on the satisfaction status of patients.There were significant differences among different age group in therapeutic efficacy (χ2=33.38, P<0.01), preventive health service (χ2=24.43, P<0.05), requirement satiation (χ2=26.55, P<0.01), the trust status of patients (χ2=22.39, P<0.05). There were significant differences among different education degree in therapeutic efficacy (χ2=15.79, P<0.05), service attitude (χ2=14.63, P<0.05) and the trust status of patients (χ2=13.50, P<0.05). Conclusion The satisfaction status of patients for service attitude is the highest and age, education degree and medical insurance of patients are the important factors influencing satisfaction status of patients. Key words: Community Health Service; Satisfaction status; Influencing factor