A survey analysis on the residents about the present situation of public medical institution service satisfaction in urban community

Abstract

Objective To carry out the urban community residents satisfaction investigation and analyze the present situation of public service of medical institutions, to discuss under the new situation, the development of medical and health innovation mechanism, thus to meet the multi-level and diverse people health services demand. Methods Random stratified sampling of Qingdao city community residents, 1 430 people, adopted the method of the questionnaire about the present situation of public hospital and community health service center and the satisfaction was investigated. Results Of Qingdao city community residents, 1 430 people chose to large public hospital patients (65.8%), community health service centers (37.3%). In a large public hospital from visits to the end, took at least half a day to account for 69.5%, more than a day (18.7%); Unreasonable process part (45.2%), such as hospital formalities complex, paper take inconvenient, medical guide was too little, expert outpatient service limit number, to see the doctor for a long time, adjust time was shorter, the doctor for the patient and the lack of patience, etc.The process was reasonable and convenient accounted for 40.0%.Think of large public hospital service attitude, subject to further improvement accounted for 58.2%; Think good service attitude, the very satisfied accounted for 30.7%.Think that community health service center service attitude good, very satisfied accounted for 43.2%; Think the service attitude in general, efficiency was 37.9%.96.1% of the respondents believed that society should form a public-private joint diversified do medical pattern, provided residents with various preferential policies.98.4% of the respondents expected countries to optimize the medical service resources allocation, promoted resources with high quality and the countryside in poor areas. Conclusion At present, most of the patients choose to large public hospital, process and service attitude is the key of the need to improve.Large public hospitals and community health service center should strengthen the cooperation and formation mechanism of innovation and development, and make the patients more options, so as to get better medical service quality. Key words: Community residents; Medical institution; Service process, investigation and analysis