Abstract
This research aims to analyze the quality of the Villa Merah Picture Tutoring website on customer satisfaction using the Webqual 4.0 method. Using a quantitative approach, data was collected through a questionnaire distributed to users of the tutoring website. The Likert scale measures user perceptions of various aspects of website quality and customer satisfaction. Analysis was carried out to evaluate website quality based on the dimensions determined by the Webqual 4.0 method and to identify the relationship between website quality and customer satisfaction. It is hoped that the research results will provide better insight into the factors that influence customer trust in online tutoring services and provide guidance for business owners in improving website quality and strengthening relationships with customers.
Published Version
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