Abstract
Andalas University implements a Learning Management System (LMS) named iLearn as an online learning facility to carry out the learning process during the COVID-19 pandemic. This research analyzes the influence of iLearn quality on students' satisfaction levels. iLearn quality is measured by WebQual 4.0 instrument, which consists of three variables, i.e. Usability, Information Quality, and Service Interaction Quality. To analyze the relationship between the WebQual 4.0 variables and students' satisfaction, we used Partial Least Squares - Structural Equation Modeling (PLS-SEM) method. The research sample is 100 students of the Mathematics Department of Andalas University who were enrolled in iLearn. Based on data analysis, the structural equation model for the students' satisfaction level is obtained. From the model, the variables that significantly affect the Student Satisfaction Level are Usability and Service Interaction Quality, with a P-value of 0.001. In contrast, the Information Quality has a low significance in influencing students' satisfaction levels in iLearn quality with a P-value of 0.420. Improvements on iLearn quality can be made by reviewing these measured indicators.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
