Abstract
The purpose of this research is to find out the impact of variable service useability, information quality, and service interaction quality to students’ satisfaction in applying open-university website. The population is non-primary education students on two district areas, that is, West Ceram and Southeast Moluccas including thirty (30) respondents. This research uses purposive sampling as research method in which it fulfils total of thirty (30) respondents. The questionnaire was tested by using reliability test and validity test. Then, it was continued with classic assumption test contained of multicollinearity test, normality test, and heteroskedasticity test. After that, there was hypothesis test and discussion. The results of research in partial showed that variable service useability and service interaction quality have given positive and significant impact to students’ level of satisfaction. While, service information quality did not give significant impact to students’ level of satisfaction. Results of research conducted jointly from three variables Usability, Information Quality and Service Interaction positive and significant impact on the level of student satisfaction results of research conducted jointly from three variables Usability, Information Quality and Service Interaction positive and significant impact on the level of student satisfaction that Fhitung = 39.246 with a significance of 0.000 0.5.
Highlights
Distance learning system in open university is different with learning system face to face in higher university
While The purpose of this research is to find out the impact of variable service useablity to students’ satisfaction in applying open-university website as learning media, to analyze the impact of information quality to students’ satisfaction in applying open-university website as learning media, and to identify the impact of service interaction quality to students’ satisfaction in applying open-university website as learning media
The result of statistic analysis showed that the variable of usability dimension in this research had significant impact to students’ satisfaction level as the users of open-university website service at UPBJJ-UT Ambon
Summary
Distance learning system in open university is different with learning system face to face in higher university. Students of open-university are forced to be able to study independently by using facilities and their competence they have to achieve their goal. As a distance educational institution, characteristic of open-university is a distance that separate between students and lecturer. Technology had an important role as a learning media and a communication tool through internet to deliver distance education itself. The use of this information technology and communication will bridge interaction between students and lecturer. We know that online education is used either on formal or informal education by using internet facility. Internet is a tool of technology product that can increase our need of education. Internet provides any information that can be accessed for certain districts and in all areas of Moluccas province
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