Abstract
This research aims to analyze the implementation of the service STO Jakarta Kelapa Gading according to the Circular of the Director-General of Tax No. SE - 84 / PJ / 2011 and SE - 09 / PJ / 2013, and within six components of the assessment Pilot KPP. The research method used to obtain and analyze data that can support this writing is a qualitative method through interviews and document collection through library research. The implementation of excellent service is an obligation of the KPP as a public service provider. To carry out performance evaluations and give awards to offices that have performed excellent service according to existing regulations, an assessment was held to obtain a pilot KPP title held by the Ministry of Finance Assessment Team. This assessment is regulated in Decree of the Minister of Finance of the Republic of Indonesia Number 128 / KMK.01 / 2013 concerning Guidelines for Evaluation of Pilot Service Offices in the Ministry of Finance and Decree of the Director-General of Tax Number KEP-161 / PJ / 2015 concerning Guidelines for Evaluation of Pilot Services Offices at Regional Office Level Directorate General of Taxes. Jakarta Kelapa Gading KPP is the first KPP Pilot Model in the North Jakarta area. Therefore following the implementation of existing services so that the KPP can get a pilot KPP title.
Highlights
The Tax Service Office (KPP) is one of the offices under the Directorate General ofTax (DJP) agency that carries out public service duties in the field of taxation in Indonesia (Bandiyono & Sadry, 2018)
This study aims to analyze the implementation of Jakarta Kelapa Gading KPP services according to the Director-General of Tax Circular No SE - 84 / PJ / 2011 and SE - 09 / PJ / 2013 and in the 6 components of the pilot KPP assessment
Following the Circular of the Director-General of Tax Number SE - 84 / PJ / 2011 regarding excellent service, each officer is in their respective position, namely the TPT officer is at the ticket window, the security officer is at the security guard's desk, and the officer is helpdesk ready at the place
Summary
Tax (DJP) agency that carries out public service duties in the field of taxation in Indonesia (Bandiyono & Sadry, 2018). In carrying out its duties and functions, KPP always upholds the values of the Ministry of Finance including integrity, professionalism, synergy, service, and perfection (Bandiyono & Aryani, 2019). The writer will focus more on just two values namely service and perfection. The value of "service" includes serving oriented to stakeholder satisfaction and being proactive and responsive. To support the value of "service" and "perfection", each KPP is expected to always make improvements and improve the quality of service to the community because it is one of the important and strategic tasks of each government agency (Bandiyono & Simbolon, 2018)
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