Improving Public Administration through the Reorganization of Territorial Government Bodies: Case of the Ministry of Labor and Social Development of the Novosibirsk Region

Abstract

The purpose of this article is to review the experience of the Novosibirsk Region in improving the quality of public administration by centralizing the powers and reorganizing state bodies for the provision of public services. One of the priorities of the public sector is currently ensuring accessibility and mobility in the provision of public services and their quality. The sphere of rendering public services by state bodies is developing, high-quality platform solutions are emerging, which include all socially significant structures involved in the process of providing services. Services such as the public services portal and the taxpayer’s personal account are available to almost every citizen. The research method is a description of the process of reorganization of territorial bodies of state bodies of the Ministry of Labor and Social Development of the Novosibirsk region. There are always people behind information systems, so employees also participate in the provision of public services. In order to improve public administration, centralization and automation of typical functions allows not only optimal use of available resources, but also to increase the efficiency and quality of services. The results of the work are the creation of centralized structures for the provision of public services by reorganizing territorial bodies in two stages — 35 population support centers and 10 client centers. The conclusions of the study are to identify the positive effects of the reorganization of the territorial public authorities of the Ministry of Labor and Social Development of the Novosibirsk region, which consist in reducing the number of payment documents, the cost of maintaining and servicing centers, reducing corruption risks by separating the procedures for assigning benefits and their payments, optimizing personnel and increasing the level of satisfaction with the quality of public services to the beneficiaries.