An Information System Supporting Insurance Use Cases by Automated Anomaly Detection

Abstract

The increasing availability of vast quantities of data from various sources significantly impacts the insurance industry, although this industry has always been data driven. It accelerates manual processes and enables new products or business models. On the other hand, it also burdens insurance analysts and other users that need to cope with this development parallel to other global changes. A novel information system (IS) for artificial intelligence (AI)-supported big data analysis, introduced within this paper, shall help to overcome user overload and to empower human data analysts in the insurance industry. The IS research’s focus lies neither in novel algorithms nor datasets but in concepts that combine AI and big data analysis for synergies, such as usability enhancements. For this purpose, this paper systematically designs and implements an AI2VIS4BigData reference model to help information systems conform to automatically detect anomalies and increase its users’ confidence and efficiency. Practical relevance is assured by an interview with an insurance analyst to verify the demand for the developed system and derive all requirements from two insurance industry user stories. A core contribution is the introduction of the IS. Another significant contribution is an extension of the AI2VIS4BigData service-based architecture and user interface (UI) concept on AI and machine learning (ML)-based user empowerment and data transformation. The implemented prototype was applied to synthetic data to enable the evaluation of the system. The quantitative and qualitative evaluations confirm the system’s usability and applicability to the insurance domain yet reveal the need for improvements toward bigger quantities of data and further evaluations with a more extensive user group.