An Empirical Study on the Role of Artificial Intelligence in Human Capital Management

PT. Pos Indonesia is committed to overcoming digital era challenges by implementing strategic transformations, particularly through the adoption of Artificial Intelligence (AI). AI plays a key role in enhancing operational efficiency, service quality, and revenue growth. It optimizes logistics, accelerates courier services, and personalizes customer interactions, contributing to an 18.64% increase in business revenue in 2023, reaching Rp 5,479,12 billion. This growth is driven by AI based automation in supply chain management and customer data analysis. The goal of this research is to explore how PT. Pos Indonesia can address AI implementation gaps and optimize its use to gain sustainable competitive advantages in operations and Human Capital Management (HCM). It also aims to provide strategies for developing human resource management and enhancing efficiency through AI. In HCM, AI improves recruitment, training, and employee development, supporting skill analysis, personalized training, and performance evaluation. This transformation aligns with AKHLAK values, fostering collaboration and adaptability while supporting remote work models for O-Rangers and postal agents via realtime monitoring. AI also helps PT. Pos Indonesia adapt to the evolving e-commerce industry by optimizing delivery routes, predicting demand, and empowering digital platforms like Pospay. Automation improves cost efficiency and customer service, strengthening PT. Pos Indonesia position in the digital logistics and courier services market. Through AI integration in HCM and operations, PT. Pos Indonesia enhances profitability and establishes sustainable competitive advantages, positioning itself as a model for technology driven business innovation in Indonesia logistics and financial sectors.

This study addresses a critical gap in understanding Artificial Intelligence (AI)'s role in education by empirically investigating and comparing the distinct perceptions of teachers and students regarding AI's role in a comprehensive range of social development aspects in both online and physical classroom settings. In particular, we evaluated how teachers utilize AI in their teaching methods, namely, Communicative Language Teaching (CLT), the Direct Method (DL), Task-Based Language Teaching (TBLT), Content and Language Integrated Learning (CLIL), and Community Language Learning (CLL), and students in their learning methods, namely, Communicative Learning (CL), Immersive Learning (IL), Task-Based Collaborative Learning (TBCL), Content Integrated Learning (CIL), and Community-Based Reflective Learning (CBRL), to configure their social development. We interviewed 20 teachers (10 from online and 10 from physical classes) and 40 students (20 from online and 20 from physical classes) and evaluated their perceptions regarding AI usage in teaching and learning methods towards social development. The results of our study are convincing enough to suggest that both teachers and students perceive AI usage helpful in teaching models; however, variation in their perception is observed. Notably, the divergence in the perception of teachers and students with regard to AI's role is a key observation of this study. For instance, the teachers perceived AI as a highly effective tool in fostering community building during online sessions; in contrast, the students viewed its role as being moderately effective. Likewise, the teachers perceived AI's role as a critical tool in traditional classrooms rather than in virtual ones, whereas the students associated AI with online learning-in terms of digital tools, learning opportunities, and critical discussion-by rating its impact on social confidence and verbal-nonverbal communications significantly more strongly in physical settings. On the contrary, the teachers emphasized AI's relevance to their self-confidence, emotional intelligence, and community engagement in online teaching platforms; yet, the ratings dropped to moderate in physical contexts. The students' perceptions in this regard matched those of the teachers, as they also emphasized the importance of social confidence and overall well-being in physical classrooms, where the teachers' assessment was comparatively low. These patterns provide analytical insights that are decisively valuable for designing AI-integrated pedagogical models that support social development within the educational environments.

Artificial intelligence (AI) is increasingly applied in clinical diagnostics, particularly in radiology, where it can assist with imaging triaging and anomaly detection. However, the integration of AI into medical education remains under researched. This study investigates the impact of an AI-focused panel discussion on medical students' perceptions, knowledge, attitudes and concerns about AI in radiology. A paired pre-post design questionnaire comprising of 13 five-point Likert scale questions was administered to 40 medical students to complete before and after an AI-focused educational panel session at the International Radiology Undergraduate Symposium in London, United Kingdom on 24th November 2024. The questionnaire assessed four domains: 'Understanding of AI,' 'Attitudes Toward AI in Radiology,' 'AI Education in Medical School,' and 'Concerns About AI in the Future.' The primary outcome was to assess the change in students' perceptions of AI's role in radiology. Differences between pre- and post-session responses were analysed using the Wilcoxon signed-rank test. The Hodges-Lehmann median difference, the effect size, r, and their corresponding 95% confidence intervals were calculated, and p-values were adjusted using the Holm-Bonferroni method. Of the 81 eligible attendees, 40 (49.4%) completed the questionnaire (39 pre-session, 40 post-session). Students demonstrated significant improvements in their understanding of AI's potential role in radiology (Z = 3.04, p = 0.002; Holm-Bonferroni = 0.029; median paired difference = 0.5, 95% CI 0.0-0.5; r = 0.49, 95% CI 0.25-0.68) and in their awareness of AI's broader clinical applications (Z = 3.65, p < 0.001; Holm-Bonferroni = 0.0035; median paired difference = 0.5, 95% CI 0.5-1.0; r = 0.60, 95% CI 0.38-0.75). Participants expressed a more positive view of AI in healthcare overall, although concerns about AI replacing radiologists and insufficient AI education persisted. Educational interventions have the potential to improve medical students' understanding and attitudes toward AI in radiology. Integrating structured AI education into undergraduate curricula may enhance AI literacy and better prepare future clinicians for an AI-enabled healthcare environment.

The role of Artificial Intelligence (AI) and Generative Artificial Intelligence (Gen AI) in digital healthcare

This research paper focuses on the role of Artificial Intelligence in UI/UX design. We know that one of the most important aspect in software development is the design of the user interface ( UI ), which refers to the look and feel of the product, and user experience ( UX ), which refers to the interaction by the user.The integration of Artificial Intelligence (AI) in User Experience (UX) and User Interface (UI) design has revolutionized digital interactions by enhancing personalization, automation, predictive analytics, and accessibility. AI-driven tools enable designers to create more intuitive, adaptive, and usercentric interfaces, improving user engagement and satisfaction. This research paper explores the various applications of AI in UX/UI, including AI-powered personalization, which tailors experiences based on user behavior, automation in design, which accelerates prototyping and layout generation, and predictive analytics, which enhances decision-making through data-driven insights. Additionally, the role of conversational AI, such as chatbots and virtual assistants, in improving user interactions is examined, along with AI's contribution to inclusive and accessible UX/UI design.Despite its advantages, the implementation of AI in UX/UI presents challenges such as data privacy concerns, ethical considerations, and potential over-reliance on automation. This paper discusses these challenges and proposes solutions to ensure that AI enhances UX/UI without compromising creativity, inclusivity, or ethical standards. The study concludes that while AI is transforming UX/UI design, a balanced approach combining AI-driven efficiency with human creativity is essential for building truly user-friendly and ethical digital experiences.

PurposeThis study aims to investigate the significance of an emerging concept – green talent management (TM) and its influence on employees’ innovative work behavior, together with the moderating roles of transformational leadership and artificial intelligence within the context of higher educational institutions.Design/methodology/approachTwo hundred and thirty-five structured questionnaires were administered to the academic staff in five universities located in Northern Cyprus, and the data was analyzed using partial least square structural equation modeling with the aid of WarpPLS (7.0).FindingsThis study provides evidences that green hard and soft TM exerts significant influence on employees’ innovative work behavior. Similarly, transformational leadership and artificial intelligence were confirmed to have a significant impact on employees’ innovative work behavior. Moreover, the study found transformational leadership and artificial intelligence to significantly moderate the relationship between green hard TM and employees’ innovative work behavior.Research limitations/implicationsThe study provides theoretical and managerial implications of findings that will assist the leaders in higher educational institutions in harnessing the potential of green TM in driving their employees’ innovative work behavior toward the achievement of sustainable competitive advantage in the market where they operate.Originality/valueThe attention of researchers in the recent time has been on the way to address the challenge facing organizational leaders on how to develop and retain employee that will contribute to the sustainability of their organization toward the achievement of sustainable competitive advantage in the market they operate. Meanwhile, the studies exploring these concerns are limited. In view of this, this study investigates the significance of an emerging concept – green talent management and its influence on employees’ innovative work behavior, together with the moderating roles of transformational leadership and artificial intelligence within the context of higher educational institutions.

Objective: This article undertakes a comprehensive exploration of the constructivist paradigm in artificial intelligence (AI) development, aiming to uncover how constructivist perspectives shape our understanding of AI. It delves into the evolution of AI thought, emphasizing the significance of constructivist epistemology in comprehending AI's philosophical and cognitive dimensions. Method: The study employs a variety of philosophical methodologies, including historical-philosophical analysis, comparative analysis of philosophical teachings, and a system-structural dialectical approach. These methods facilitate an in-depth examination of AI's conceptual intricacies within a constructivist framework, focusing on the relationship between artificial and natural intelligence and the epistemological implications of AI. Results: The investigation reveals that the main challenge in AI research is the absence of clear problem-solving rules, highlighting the current limitations of human self-knowledge in logical and emotional intelligence. It showcases AI's vast capabilities, from extensive knowledge bases to real-time processing, and emphasizes AI's role in enhancing human cognitive processes. Conclusions: Artificial intelligence, as a construct of human intellect, mirrors the capacity for design and creativity inherent in human thought. The study underscores AI's foundational role in the epistemology of science and technology, advocating for a holistic understanding of the human brain as a dynamic system to further our grasp of AI and its cognitive potential.

This review aims to delve into the role of artificial intelligence in medicine. Ulcerative colitis (UC) is a chronic, inflammatory bowel disease (IBD) characterized by superficial mucosal inflammation, rectal bleeding, diarrhoea and abdominal pain. By identifying the challenges inherent in UC diagnosis, we seek to highlight the potential impact of artificial intelligence on enhancing both diagnosis and treatment methodologies for this condition. A targeted, non-systematic review of literature relating to ulcerative colitis was undertaken. The PubMed and Scopus databases were searched to categorize a well-rounded understanding of the field of artificial intelligence and its developing role in the diagnosis and treatment of ulcerative colitis. Articles that were thought to be relevant were included. This paper only included articles published in English. Artificial intelligence (AI) refers to computer algorithms capable of learning, problem solving and decision-making. Throughout our review, we highlighted the role and importance of artificial intelligence in modern medicine, emphasizing its role in diagnosis through AI-assisted endoscopies and histology analysis and its enhancements in the treatment of ulcerative colitis. Despite these advances, AI is still hindered due to its current lack of adaptability to real-world scenarios and its difficulty in widespread data availability, which hinders the growth of AI-led data analysis. When considering the potential of artificial intelligence, its ability to enhance patient care from a diagnostic and therapeutic perspective shows signs of promise. For the true utilization of artificial intelligence, some roadblocks must be addressed. The datasets available to AI may not truly reflect the real-world, which would prevent its impact in all clinical scenarios when dealing with a spectrum of patients with different backgrounds and presenting factors. Considering this, the shift in medical diagnostics and therapeutics is coinciding with evolving technology. With a continuous advancement in artificial intelligence programming and a perpetual surge in patient datasets, these networks can be further enhanced and supplemented with a greater cohort, enabling better outcomes and prediction models for the future of modern medicine.

Artificial Intelligence (AI) has found a lot of scope in diversified applications including health care systems. Due to the rapid increase in digitization and change in the life style lot of people are facing health care issues like mental diseases. Now the days AI is use to help health care members with its analysis like tumor, cyst, cancer, dermatology issues etc. Looking towards the increasing cases there is a urgent demand of AI in medical specially in mental health care.Many electronic systems are used for the health data analysis so the combination of AI within system can help the patients. Due to the pandemic there is increase in health issues and it has pushed the limits for increase in need of mental health care system using AI. Since AI can provide services like personalize care, remote access, guiding patient, online doctor’s advice etc. AI can be used to identify the individual with high risk also it can provide intervention to treat and prevent mental illness. This work presents the comparison and role of different AI based mental healthcare analysis. As AI using electronic health record, brain imaging and other sensing system can predict the issues in individual and help to monitor patient’s progress and helps the doctor to alter treatment if needed and can help in decrease in suicidal issues. Apart from indentifying the particular issue in patient AI can help the patient to assign the right therapist as per his/her problem. Thus the patient is been given with right therapy at right time. It can also, guide the care taker to give medicine at given time. Natural language processing and Machine learning can be used to find the problem in individual along with its social media presence can be an effective tool to identify once mental health. This information can assist the healthcare practitioner to identify particular problem and guide for treatment. There is also a limitation for collecting data and training the AI based system which is discussed in this work. Along with that the technology limitation and challenges are well described.

This research paper delves into the practical implications of Artificial Intelligence (AI) in Human Capital Management (HCM), over the next five to ten years. The study is aimed at assisting organizations in preparing for the future by addressing the inherent uncertainties associated with predicting it. A comprehensive analysis of AI's current usage within these modules is conducted through literature reviews and with a particular focus on core HR and recruitment. The paper explores upcoming HCM developments, including employee well-being, reskilling, diversity, technology acceptance, and employee experience, as well as anticipated legal trends. Additionally, the research identifies AI technologies associated with these HCM developments, including AI-enabled wearables, personalized curriculum software, workforce monitoring tools, and feedback systems. This research equips organizations with valuable insights into AI's role in HCM, helping them navigate ethical, legal, and technological challenges while preparing for the evolving landscape of human capital management.

Purpose: The growing sophistication of financial fraud in the banking sector has necessitated the adoption of advanced technical solutions such as artificial intelligence (AI) and robotic process automation (RPA) to enhance fraud detection and prevention. This study examines the role, effectiveness, and challenges of AI and RPA in combating financial fraud, addressing gaps left by traditional rule-based systems. Methodology: This study employs a literature review methodology, synthesizing existing research, case studies, and industry reports to evaluate the impact of AI and RPA on fraud detection. Key themes analyzed include real-time analytics, anomaly detection, predictive modeling, operational efficiency, and implementation challenges. Findings: The findings reveal that AI significantly improves fraud detection accuracy, reduces false positives, and adapts to emerging threats, while RPA enhances compliance and operational efficiency by automating repetitive tasks. However, challenges such as algorithmic bias, adversarial AI attacks, data privacy concerns, high implementation costs, and ethical dilemmas around transparency and accountability hinder widespread adoption. Despite these obstacles, financial institutions report substantial reductions in fraud-related losses after integrating AI and RPA. Unique contribution to theory, practice and policy (recommendations): This study contributes to theory by consolidating insights on AI and RPA’s transformative potential in fraud detection. For practice, it recommends investing in explainable AI, robust adversarial defense mechanisms, and cost-effective RPA integration. Policymakers should establish ethical AI governance frameworks, promote regulatory alignment, and incentivize innovation to ensure financial security and transparency. The study underscores that maximizing the benefits of AI and RPA requires continuous technological advancement, ethical oversight, and collaborative regulatory efforts.

Purpose This paper aims to analyze the role and performance of different artificial intelligence (AI) algorithms in forecasting future movements in the main indices of the world’s largest stock exchanges. Design/methodology/approach Drawing on finance-based theory, an empirical and experimental study was carried out using four AI-based models. The investigation comprised training, testing and analysis of model performance using accuracy metrics and F1-Score on data from 34 indices, using 9 technical indicators, descriptive statistics, Shapiro–Wilk, Student’s t and Mann–Whitney and Spearman correlation coefficient tests. Findings All AI-based models performed better than the markets' return expectations, thereby supporting financial, strategic and organizational decisions. The number of days used to calculate the technical indicators enabled the development of models with better performance. Those based on the random forest algorithm present better results than other AI algorithms, regardless of the performance metric adopted. Research limitations/implications The study expands knowledge on the topic and provides robust evidence on the role of AI in financial analysis and decision-making, as well as in predicting the movements of the largest stock exchanges in the world. This brings theoretical, strategic and managerial contributions, enabling the discussion of efficient market hypothesis (EMH) in a complex economic reality – in which the use of automation and application of AI has been expanded, opening new avenues of future investigation and the extensive use of technical analysis as support for decisions and machine learning. Practical implications The AI algorithms' flexibility to determine their parameters and the window for measuring and estimating technical indicators provide contextually adjusted models that can entail the best possible performance. This expands the informational and decision-making capacity of investors, managers, controllers, market analysts and other economic agents while emphasizing the role of AI algorithms in improving resource allocation in the financial and capital markets. Originality/value The originality and value of the research come from the methodology and systematic testing of the EMH through the main indices of the world’s largest stock exchanges – something still unprecedented despite being widely expected by scholars and the market.

Artificial Intelligence (AI) has an important role to play in shaping the future of software development. AI responds to complex challenges in the information technology industry and expands the scope of future possibilities, which include increased automation, personalization, and security. The research aims to identify the role of AI in education and research from various aspects of software development, and evaluate the resulting implications for information technology as a whole. The research adopted the Systematic Literature Review Method following PRISMA guidelines. A total of 320 articles were collected from Scopus, Web of Science and Google Scholar and applying predefined criteria, 42 relevant articles were included for analysis. The research findings show that the role and integration of artificial intelligence (AI) has a significant impact in improving efficiency, bringing software innovation in education, learning and research in the future. AI has proven effective in personalizing learning, adapting teaching materials and improving student learning outcomes. AI accelerates the process of analyzing big data, identifying patterns and trends that conventional methods may miss. The implications of the findings suggest that the integration of AI in education and research not only improves the efficiency and effectiveness of the process, but opens up new opportunities for innovation and development of more adaptive and data-driven learning and research methods. The challenges of AI in education and research include data privacy, potential bias in algorithms, and the need for adequate technological infrastructure to support effective and secure implementation, avoid inequality of access, and ensure accurate results.

This study investigates the relationship between technology quality and consumer behavior in the field of virtual reality tourism. An online survey was conducted with 403 customers in Vietnam, spanning various age groups, who have a passion for travel and have used virtual reality (VR) and augmented reality (AR) technologies in tourism. The research findings indicate that technology quality, including information quality, system quality, and usefulness, positively influences users' perceived value of VR/AR quality. This perceived VR/AR value, in turn, has a positive impact on travel intention. However, privacy concerns were found to negatively affect users' perceived value of VR/AR. The study also examines the role of Explainable Artificial Intelligence (XAI) in positively moderating the relationship between privacy concerns and perceived VR/AR value. An interesting discovery is that XAI helps alleviate users' privacy concerns when experiencing virtual tourism technologies, addressing a limitation that conventional AI has not yet resolved. Several data analysis and validation methods were applied, including reliability testing of the measurement scale (Cronbach's alpha), Exploratory Factor Analysis (EFA), and Confirmatory Factor Analysis (CFA). Hypothesis testing and model evaluation were conducted using Structural Equation Modeling (SEM). Additionally, data analysis was supported by SPSS 26 and AMOS 28 software. The results of the study provide critical insights for technology manufacturers to enhance product quality, enabling users to optimize their virtual tourism experiences. Furthermore, the findings serve as a foundation for businesses leveraging smart tourism technologies to design and implement more effective VR/AR-based tourism products. By doing so, they can attract more tourists to real-world destinations, strengthen their competitive advantage, and promote the sustainable development of the tourism industry. This study highlights the importance of integrating advanced technologies like XAI to address user concerns and improve the adoption and satisfaction of virtual tourism solutions, ultimately contributing to the growth and sustainability of the tourism sector.

As organizations navigate the complexities of the digital age, the role of Human Resources (HR) is evolving to meet the demands of a digital workforce. This review explores the integration of Artificial Intelligence (AI) and Machine Learning (ML) in HR practices to enhance efficiency, effectiveness, and employee satisfaction in the digital era. AI and ML technologies offer HR departments the opportunity to streamline operations, improve decision-making processes, and enhance employee experiences. By leveraging AI and ML, HR professionals can automate routine tasks such as recruitment, onboarding, training, and performance evaluation, allowing them to focus on more strategic initiatives that drive organizational success. One of the key advantages of integrating AI and ML in HR practices is the ability to personalize employee experiences. These technologies can analyze large volumes of data to identify patterns and trends, enabling HR professionals to tailor programs and policies to meet the unique needs of individual employees. This personalization can lead to higher levels of employee engagement, satisfaction, and retention. Furthermore, AI and ML can help HR departments make more informed decisions by providing data-driven insights. These technologies can analyze employee data to identify areas for improvement, predict future trends, and develop strategies to address challenges proactively. By leveraging these insights, HR professionals can make strategic decisions that align with the organization's goals and objectives. However, integrating AI and ML in HR practices also presents challenges, such as data privacy concerns, ethical considerations, and the need for upskilling HR professionals to use these technologies effectively. Organizations must address these challenges to realize the full potential of AI and ML in HR practices. In conclusion, integrating AI and ML in HR practices offers organizations the opportunity to enhance efficiency, effectiveness, and employee satisfaction in the digital age. By leveraging these technologies, HR departments can streamline operations, personalize employee experiences, and make more informed decisions that drive organizational success. As organizations increasingly turn to digital solutions, the role of artificial intelligence (AI) and machine learning (ML) in Human Resources becomes pivotal. This paper will focus on how AI and ML are being integrated into HR functions such as recruitment, onboarding, and employee engagement. It will also discuss the ethical implications and the challenges of maintaining human touch in an increasingly automated workplace. Case studies of companies leading in digital HR practices will be highlighted to provide real-world insights. Keywords: Digital Force, HR Practices, AI, Machine Learning, Future.