AN ASSESSMENT OF PHILIPPINE AIRPORT CHECK-IN OPERATION IN THE NEW NORMAL

Abstract

This thesis was conducted by researchers from De La Salle University- Dasmarinas. The title of the thesis is An Assessment of Philippine Airport Check-in Operation in the New Normal in Philippine Airlines where it is only limited to Terminal 2. The focus of this study is to know the Passengers' Assessment of the Airline's Compliance and the Passengers' Level of Adoption with the Rules and Regulations given by the Department of Health and Inter-Agency Task Force. The research design is a descriptive-correlational where the researchers also use the quota sampling; data were gathered through survey. The findings revealed that the passengers from the Philippine Airlines were able to adapt to the protocols given by Department of Health and Inter-Agency Task Force by going personally to the airport check-in counter before the domestic flight and international flights in the Airport. This study will be beneficial to the tourism students and researchers to be aware of what has happened during the new normal.