Abstract
Airport passenger experiences in concourses with either electrochromic or low-e glass windows
Highlights
Airline travel constitutes a significant portion of the United States economy
Each month in 2019, nearly 80 million travellers were in transit in US airports and the number of travellers continues to increase by 2.5% annually (USDOT, 2020)
Previous research has demonstrated the benefits of electrochromic glass on the visual experiences of passengers at their gates in an airport (Sibilio et al, 2016), and more generally, the benefits of optimal light and temperature conditions on passenger comfort, satisfaction, and retail revenue (Van Oel and van den Berkhof, 2013; Geng et al, 2017; Hedge et al, 2018; Kotopouleas and Nikolopoulou, 2018)
Summary
Airline travel constitutes a significant portion of the United States economy. In 2016, the US Department of Transportation reported that aviation accounted for more than 5% of the Gross Domestic Product, contributing $1.6 trillion in total economic activity and supporting nearly 11 million jobs that year (USDOT, 2019). To improve satisfaction scores and minimise the stress of airline travel, many US airports are investing in upgrading their facilities to provide travellers with a more pleasant travel experience This will involve upgrading many of the more than 19,000 airports across the country that are, on average, 40 years old. In the three years, more than 50 airports in the US will have renovation projects totalling some $70 billion in construction (Nabers, 2019; Martin, 2019) One such airport under renovation is Charlotte Douglas International Airport (CLT), a Cat X hub that had 46.4 million passengers in 2018 and ranked 10th in passenger satisfaction in 2019 (Power, 2019). CLT has a ten-year, $2.5 billion set of renovation and expansion projects dubbed ‘destination CLT’ underway, which included a 213,000 square foot Concourse A Expansion in 2018 – a project that added nine new airline gates
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