Adopting Total Quality Management in the Application of Electronic Governance in Iraqi Universities

Abstract

Current research seeks to quantify comprehensive quality management and its contribution to establishing universities e-governance through dimensions (continuous improvement, Top management commitment, learning and training, employee empowerment, strategic planning), The research problem has been identified through a set of questions, with the aim of identifying the relationship and impact of TQM in achieving electronic governance. In light of this, a set of hypotheses have been formulated to diagnose the reality of TQM. As for the dependent variable, electronic governance, was measured through dimensions represented by (Transparency, effective participation, accountability, and independence) and to accomplish the descriptive and analytical method was employed to achieve these goals. The research tool was distributed to a randomly chosen sample of academic leaders and faculty members from the following institutions: Al-Furat Al-Awsat Technical University, University of Baghdad, Babel University, Al-Qadisiyah University, and Karbala University via the Internet (132 We came to a number of conclusions, the most significant of which is the acceptance of the main research hypotheses that confirm the existence of a relationship and influence between total quality management and electronic governance. A number of statistical methods have been relied upon for the purpose of accessing the scientific results related to the use of the statistical program SPSS V.25 and program Smart pls. Additionally, there are a number of recommendations, the most important of which is that academic and administrative bodies understand the importance of TQM and how it might help them achieve electronic governance.