About the use of machine learning in modeling business processes

Abstract

In a highly competitive environment, as well as the activation of the domestic production market, enterprises need to quickly adapt to modern conditions. There is an obvious increase in the number of small manufacturing enterprises that participate in tenders on electronic trading platforms and offer their services to large enterprises, especially this growth is noticeable in the field of militaryindustrial complex. Customers prefer to cooperate with small enterprises that are adaptable to the order conditions and have not only short terms of order fulfillment, but also a flexible pricing system due to low administrative and bureaucratic costs. At the same time, such enterprises have problems with the organization of business processes when the volume of orders grows. In this paper, the authors have built a model of the Quality Control process using BPMN method on the basis of small enterprise practice. This model can be the basis for training a machine learning system to build a model of business processes. Natural language text processing is proposed as an area of artificial intelligence, which allows enterprises to use this unified technology to reduce the cost of developing and describing business processes.