A theoretical model for trust in automated systems

Abstract

The concept of trust in automation has received a great deal of attention in recent years in response to modern society's ever-increasing usage of automated systems. Researchers have used a variety of different automated systems in unique experimental paradigms to identify factors that regulate the trust formation process. In this work-in-progress report, we propose a preliminary, theoretical model of factors that influence trust in automation. Our model utilizes three layers of analysis (dispositional trust, situational trust, and learned trust) to explain the variability of trust in a wide range of circumstances. We are in the process of verifying certain aspects of the model empirically, but our current framework provides a useful perspective for future investigations into the intricacies of trust in automated systems.