A study on the current situation and countermeasures of front-line employee turnover in catering industry: A case study of JmJ

Abstract

The purpose of our study is to understand the causes of employee turnover, save labor costs for JMJ company, reduce employee turnover rate, and effectively improve the business efficiency of the enterprise. Our study adopts research methods such as participant observation and interview to analyze the current situation of employee turnover in company where the researcher works, and puts forward corresponding suggestions. The service quality of the hotel must be continuously improved.