Abstract
This study measures the level of student satisfaction with the current services offered by Pakistani universities. The exploration and comparison of possibilities differences in levels of satisfaction between genders and between various programs/disciplines formulate key objectives. A general survey guided by a questionnaire well-structured was administered via collusion sampling to a significant sample of 401 students. Bahauddin Zakariya University (BZU) was selected as a sample case and data were collected from eighteen different disciplines and/or programs. Ten main buildings, i.e. teaching, support administrative/management, transport, library, computer labs and general laboratories, accommodation, healthcare; Sports, prayer facilities/religious and classrooms. The average analysis reflects that students are dissatisfied with many important services and facilities such as teaching, administrative support, library, workshops, accommodation, healthcare and sports, while satisfaction was reported only in three areas such as transport, classrooms and places of prayer. It's interesting note that no significant differences in opinion were recorded between male and female respondents. Overall, the satisfaction level is alarmingly low and the findings indicate university students' dissatisfaction with educational services offered by Pakistani universities.
Published Version
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