A Review of Human-Computer Interaction Design Approaches towards Information Systems Development

Yakubu Bala Mohammed,Damla Karagozlu

doi:10.18662/brain/12.1/180

Yakubu Bala Mohammed, Damla Karagozlu

Open Access

https://doi.org/10.18662/brain/12.1/180

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Abstract

Nowadays modern information systems (emerging technologies) are increasingly becoming an integral part of our daily lives and has begun to pose a serious challenge for human-computer interaction (HCI) professionals, as emerging technologies in the area of mobile and cloud computing, and internet of things (IoT), are calling for more devotion from HCI experts in terms of systems interface design. As the number of mobile platforms users, nowadays comprises of children’s, elderly people, and people with disabilities or disorders, all demanding for an effective user interface that can meet their diverse needs, even on the move, at anytime and anywhere. This paper, review current articles (43) related to HCI interface design approaches to modern information systems design with the aim of identifying and determining the effectiveness of these methods. The study found that the current HCI design approaches were based on desktop paradigm which falls short of providing location-based services to mobile platforms users. The study also discovered that almost all the current interface design standard used by HCI experts for the design of user’s interface were not effective & supportive of emerging technologies due to the flexibility nature of these technologies. Based on the review findings, the study suggested the combination of Human-centred design with agile methodologies for interface design, and call on future works to use qualitative or quantitative approach to further investigate HCI methods of interface design with much emphasis on cloud-based technologies and other organizational information systems.

Highlights

There is a considerable growing interest in the area of Information Technologies (IT), (Bertola & Smith, 2019). as new technologies or in other word emerging technologies continues to affect how peoples carry out their day-today activities (Zotti & Neubauer, 2019). how organizations change their mode of operations (Loizides et al, 2019). using modern information systems platforms such as crowdsourcing platform. to gain competitive advantage over others (Matallaoui, Koivisto, Hamari, & Zarnekow, 2017). get user feedback (Yang, Ye, & Feng, 2020). measure the performance of new products or services (Sailer, Hense, Mayr, & Mandl, 2017). and encourage workers engagement through the use of gamification systems (Schöbel et al, 2020)
For effectiveness of Human-computer interaction (HCI) design approaches with regards to user interface design, the study discovers that the used of “task design, user needs, systems functionality, consistency design, systems operationality, short cuts, coloured and images design” principles by HCI experts in designing users’ interface for mobile platforms and other emerging technologies were not effective, as most of these methods are based on desktop standard of interface design (Islam et al, 2020). where’s modern technologies in cloud and mobile application provide location-based services which allows users to use their systems and/or applications while on the move, i.e., anywhere, anytime
The study shows that emerging technologies in the areas of mobile, cloud and internet of things (IoT), were the major reasons why the current HCI user interface design approaches to information systems development were in-effective, and not supportive of modern information systems design

Summary

Introduction

There is a considerable growing interest in the area of Information Technologies (IT), (Bertola & Smith, 2019). as new technologies or in other word emerging technologies continues to affect how peoples carry out their day-today activities (Zotti & Neubauer, 2019). how organizations change their mode of operations (Loizides et al, 2019). using modern information systems platforms such as crowdsourcing platform (van Roy & Zaman, 2019). to gain competitive advantage over others (Matallaoui, Koivisto, Hamari, & Zarnekow, 2017). get user feedback (Yang, Ye, & Feng, 2020). measure the performance of new products or services (Sailer, Hense, Mayr, & Mandl, 2017). and encourage workers engagement through the use of gamification systems (Schöbel et al, 2020). Because effective user interface improve information systems performance (Nishant, Srivastava, & Bahli, 2020). Emerging technologies such as “cloud computing and/or virtualization technologies” has begun to shape & transform how businesses are conducted across the globe (Grenci & Hull, 2020). Virtualization include but not limited to the creation of virtual resources such as “servers, computer hardware platforms, file storage, network systems & operating systems” It reduces organizational cost and helps improves services/products quality via enhance systems performance (Hoxmeier & Lenk, 2020). These technologies provide a great challenge to HCI practitioners [13-19]. These technologies provide a great challenge to HCI practitioners [13-19]. as designing and integrating an effective user interface that satisfy different individual needs requires better understanding of different information systems, for different disciplines (Kim & Choi, 2020)

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