A retrospective analysis of the NABH feedback forms used for training purpose as a tool for continuous quality improvement

Abstract

Introduction: Feedback is one of the crucial elements of learning and achievement, but its outcome can be either positive or negative. Drawing on findings from different trainings on Program On Implementation (POI) organized by NABH, this study reveals the extent to which effectiveness can be accurately measured. The study argues that the participants are in the best position to judge the effectiveness of feedback, but may not always recognize the benefit it provides. Aims and Objectives: The aim and objective of this study are: (1) To find out the effectiveness of the NABH training programs and efficiency of faculties related to its effect on learning, improvement, and achievement. (2) To find out ways to improve the NABH form related to delivery, content, and its appropriateness. Patients and Methods: All the feedback forms were collected from the participants after the successful completion of the program and then the interpretations and comments if any provided by them were viewed and analyzed. Statistical Analysis: Responses were analyzed using average percentage method which reflected the satisfaction level of participants as well as the appropriateness of NABH training (POI) programs. Results: The feedback forms obtained by the participants are analyzed in two ways. (1) Detailed analysis of feedback forms of all the programs together. (2) Program wise analysis. Conclusions: The overall conclusion of the feedback analysis was that NABH needs to take evaluation feedback much more seriously if they are to achieve the dual benefits of greater accountability and more effective learning.