Abstract
Information Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.
Highlights
The corporate use of Information Technology (IT) in the field of public administration usually evolves at a slow pace
The action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance
It is beneficial to investigate the causes of such inefficiency and define strategies to promote the evolution in the use of information technology scenarios in public organizations
Summary
The corporate use of Information Technology (IT) in the field of public administration usually evolves at a slow pace. This fact may have a significant impact on the quality of services and the lives of citizens. It is beneficial to investigate the causes of such inefficiency and define strategies to promote the evolution in the use of information technology scenarios in public organizations. It is common to observe variations within the same institution. This fact makes it challenging to create an ITG framework to fulfill all decision-making strategies [1,2]
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