Abstract
The progressive globalization of financial markets requires financial institutions to upgrade their operational processes beyond local to global standards. As a result, many banks in developing countries strive to improve customer service quality and reduce operating costs to enhance their profitability performances. In achieving these remarkable performances, many financial institutions have reengineered their operational processes to become more competitive in the market. A study on Islamic banks in relation to business process reengineering (BPR) is limited. In fact, a study of the best practices of BRP for these banks has yet to be investigated even though the operations of these banks are admittedly different among financial institutions and scholars. Hence, this paper is trying to fill this gap by discussing the best practices of BPR for Islamic banks. We propose eight practices, namely change management, project management, management competence, customer focus, IT infrastructure, process redesign, financial resources, and less bureaucratic structure to be considered as the best practices.
Published Version
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