A cross‐cultural comparison of ‘excellent’ systems analysts

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Abstract. As business becomes established with a more international focus, there is a growing globalization of the information systems (IS) function. The need for compatible standards and procedures within these international networks means that the systems analyst will play a key role in this globalization process. It is, therefore, considered timely that there is a developing body of research into the effects of cultural differences on the design and development of IS. This article reports research into the way in which ‘excellent’ systems analysts are perceived in Canada and Singapore. The research method adopted the RepGrid technique from Kelly's Theory of Personal Constructs, which served as the vehicle to facilitate the elicitation of participant comments. Seventeen interviews were conducted in Singapore compared with 53 in Canada. The results suggest that, in terms of the overall approach and priorities that systems analysts place on their work, there is evidence of a commonality, which unites the profession in these two countries. This may be evidence of convergence, which occurs as the result of common education, training and socialization of new entrants into the international occupational community of systems analysts. However, there is also strong evidence of divergence between these two countries based on the different emphasis on the way in which systems analysts will play their roles in each country. As a reflection of the culture of each society, the Singaporean systems analysts are more likely to rely on expertise to influence clients, whereas the Canadian systems analysts rely more on encouraging the client to participate in the design effort.