Abstract
Providing a quality service has become a must in the library and information science sector today. The readers expect an effective and efficient library service from the library staff. Therefore providing a customer oriented service has become a challenge to the librarians and information professionals. The University Grants Commission has initiated a Quality Assurance System for all the faculties and the academic libraries of the Universities under the World Bank project, Improving Relevance and Quality of Undergraduate Education (IRQUE). The quality management systems (QMS) ISO 9001:2000 and ISO 9001:2008 are internationally recognized Quality Management Systems. They have been successfully implemented in some Sri Lankan libraries to provide an effective service to the library users. A comparison of the requirements of the University Library Quality Assurance System and the two international standards is carried out in this study. Key words: Quality Management System; ISO 9001:2000; ISO 9001:2008; Academic Libraries; Sri Lanka DOI: http://dx.doi.org/10.4038/jula.v15i1.3189 Journal of the University Librarians’ Association of Sri Lanka, Vol.15, Issue 1, June 2011; 83-97
Highlights
The library users in today’s context expect an effective and efficient service
As libraries provide services to their readers these Quality Management Systems could be successfully implemented in library environments too. (Jayasundara, 2003) Few special libraries in Sri Lanka have received certificates for standardizing their services as their parent organization worked towards International Organization for Standardization (ISO) standardization. (Dissanayake et al, 2007) The University Libraries too have ventured towards providing a quality service to their academic community
There are number of formal quality management systems published by International Organization for Standardization (ISO)
Summary
The library users in today’s context expect an effective and efficient service. Providing information for them to satisfy their requirements has become a challenge for librarians and information professionals.With the new developments in information technology, the library functions are being subjected to a wide transformation from its conventional role to suit new environments. As libraries provide services to their readers these Quality Management Systems could be successfully implemented in library environments too. There are number of formal quality management systems published by International Organization for Standardization (ISO). ISO 9001:2000 Quality Management System (Requirements) There are eight clauses in the standard.
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